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Scott Volkswagen

Terrible buying experience with this dealership. After they misunderstood the deal I had from a competing dealer, they accused me of having a fake deal that would not be delivered by the other dealer. They wasted my time, were unprofessional and condescending. I took delivery on 2 cars later that week with a deal Scott was unwilling to match.

I had a mysterious issue with a loud noise every time I drove my car and it had it serviced by someone named (Shawn? Sean?) and he figured it out and was very honest and didn’t overcharge me- which is rare to find in the city. Fixed it with an affordable price and an extremely friendly attitude

I was ther on Friday 3-29-24 to look at a 2024 Volkswagon Atlas Cross Sport. I wanted the white one, and was told it was in transit. So they had a metallic silver. My salesperson was Dennis Holley. Both Dennis and the Business Manager James were excellent, they were honest and respectful and very professional. We were not able to do the deal on the purchase on 3-29. I did get frustrated the next morning and decided to wait until I saw the white Atlas which is due to be arriving in 3 weeks. They did call me on 3-30 morning to grant me what I had offered for the Silver Metallic. I changed my mind mostly because of the color. I'm hoping to see the white Atlas when it arrives and hopefully we can make the same deal. Again I just wanted to thank James and Dennis for their customer service and professionalism. I highly reccomend Scott's Volkswagon.

We got received such incredible service here and were met with kindness, transparency and speed...not to mention a much lower cost than originally quoted. I am not one to write reviews, but I was really blown away by our experience here recently!

drove 1.5 hours to test drive a car I only for them to tell me it sold via online sale while I was on the test drive with cash in hand. Nothing was done to make things right. Was just told sorry no longer available. Horrible business practice from a horrible business with xxxx poor priorities.

Went in to look at a used 2014 Chevy Cruze for my daughter. Emile was knowledgeable and friendly. The process was a breeze as Emile took care of all the details.

I just bought a brand new car that was given to me with a broken tech system that they said will take months to fix. I am now down 36k dollars and without a car. Terrible place, terrible service. AVOID this place.

The owner Kim threatened that she's was going to keep my car and not give it back to me. Why? Because I told her I'm going to never go there again and I'm going to change all my reviews online to bad reviews. Why did this happen. Because my car is a lease. They wanted to charge me 200 bucks for an oil change wire. I've been going to Scotts Volkswagen for over 10 years. My car is a lease and yet their gonna charge me 200 bucks for an oil change wire. Here's the best part. My car was running fine until they told me while I was getting an oil change that I needed to update my computer. I should never have agreed to this. They tried to tell me that a rodent ate my wire. I don't have rodent problems at my house. I'm an exceptionally clean person. It was insulting for their service team to say that and Kim the owner. The best part is I'm a certified pesticide applicator. I know how to prevent a house from having rodents and mice. Kim threaten me when I told her I was going to go change all my good reviews and make them bad. That's when she told me she's keeping my car and she hung up on my face. I went totally nuts. I had to call them back and threaten them that if I don't get my car back I'm calling the cops and I'll be there with the cops and you guys will end up all over the news. What a joke this place is. To treat a loyal customer like this, is totally horrible. The owner Kim would rather charge me $200 for something that wasn't even my fault. I also want to add. Don't pay any attention to all their good reviews. What they leave out is the only way you will get one free oil change is if you leave them a good review. 99% of other car dealerships when you lease a car you get oil changes done for free during the time of your lease. Not at Scotts Volkswagen! Stay away from this dealership!

AWESOME EXPERIENCE. CHOOSE SCOTT VW!!!! I bought a 2022 Taos and I’m absolutely in love with it. This is my first SUV and I’m so happy I made the switch from my Jetta. The salesperson, Chris, was absolutely a delight to work with. He was extremely helpful, professional and polite. I almost went to a different dealer and I’m so glad I didn’t. The General Manager was extremely helpful as well. There were several customers when I went to get my plates and I told them I didn’t mind waiting until they were done, but the GM actually came out and put my plates on for me.

Thank you Scott Volkswagen very kind and with a lot of experience in general I felt like family from the moment I arrived until I left with my car that I was looking for thank you very much to the seller who was in all the details in the purchase of my Volkswagen Tigua Mr. Christopher Wall.

Very professional sales and service teams... Have purchased 2 cars there in the last 10 months and Chris Wall and the service team are outstanding. It's well worth your time to try Scott Volkswagen...a super experience all the way around!

First Time Buyers of VW. Traded in our Subarus. Left with 2 Tuigan 2021. Love them so much. Great ride excellent shift and great handle.

Amazing customer service! Kim Scott and Sales Manager Chris Wall are the best. I highly recommend this dealer! They treated me respectfully and were transparent.

Chris was a gentleman throughout the process. Adhered to the social distancing and mask wearing policies. Not too often that you leave a dealership feeling like you got a good deal. Great service, would have no problem recommending this dealership to anyone. Cheers, Seamus

Jorge Ochoa is fantastic to work with! I have been putting off purchasing a new vehicle for quite some time. I had been apprehensive about entering a potentially lengthy, uncomfortable, and drawn-out process. Jorge made the experience highly successful, positive, and pain-free. I truly felt that Jorge was conscience and receptive to what I was looking for in a car and the best fit. Additionally, as a new mother with a very hectic schedule, Jorge was aware and responsive to my time constraints. This was an exceptional car buying experience with a dealer I will definitely purchase from again in the future.

The worst customer service and the rudest people. Kept me waiting for 1 hour and said not interested when I went to sell my car. When I wrote a Google review they replied with lies, you can understand how are these people. I would not recommend this center at all.

A month or so in and my GTI is just outstanding; I could tell this was a well-maintained vehicle. Major xxxxxxto everyone there, particularly Dennis, who had a great manner &, despite his long experience, a contemporary and at ease attitude towards car sales. Very refreshing.

I spoke to this george guy on phone several hours before i was gonna visit the dealership in person to make sure the vehicle of my interest is available so i won't be drive 42 miles to the dealership and waste time and gas . He said the car is available and i said I'll be there at 4pm . Guess what 10 minutes before he called to let me know that the other sales person sold the car last night but he didn't know that .

This is my third lease from Scott VW. There is no other car or dealership that I would ever consider. Thanks to my salesman Dennis I had a great experience.

I bring my car to Scott VW for all of its maintenance and service needs. I always have a great experience and everyone I deal with there is extremely pleasant. I needed a tire replaced quickly before the holidays and they made accommodations to fit me into their busy schedule. Kim at the service desk went above and beyond to help me with my tire warranty and replacement. Thank you Scott VW for a great experience time after time!

I wanted to take the time to write a review about my experience at Scott VW. The staff there is very friendly. I felt like I was walking into a buddies place. Loved the classic bus and beetle on the floor. Great atmosphere in the show room. Folks talked cars and classic rock. I was drawn to them because they are family owned and have a solid history. Their Prices are very fair, more competitive than some of the smaller used car dealers and they have a good selection. Tom was great answering my questions as we toured through the cars. I ended up finding exactly what I was looking for. I never felt pressured on the sale or in the finance room (thanks for the oil changes to sweeten the deal). They went above and beyond to accommodate my special needs in the buying process and also took care of the inspection and registration. I feel good knowing that the car has been fully inspected by their certified mechanics and I look forward to doing future business with them. Thanks Tom, James and Crystal for making the experience a good one; I appreciate your genuine passion for what you do.

my husband and I have owned 7 VW betweens us, my last 2 purchased from scott vw with the last being a high end sports car that we paid sticker for. Suffice to say we always care for our cars to spec, always at a dealership to protect our investment. The past few visits to Scott have been horrible and just ended with a conversation with the owner in which he called us the liars (we have physical proof that they lied, by saying they did something when paperwork clearly shows otherwise) and him telling us we were disrespectful and told us not to return. This is not how you deal with long time customers. I will be telling everyone via social media, car shows and friends and family that own VW's to go where their concerns, and actual issues are dealt with transparency and honesty.

We bought our VW Passat over the winter. We worked with Anthony for the car and Eddie on the financing. They were helpful, stayed within our budget, and very accommodating. Everyone is nice and they have plenty of ammenities to keep you comfortable while you wait for service. We highly recommend Scott's. We will never go anywhere else!

The people at this dealership in the service department are completely incompetent. I had to deal with Kim Lexner, which was a nightmare. Then the general manager was even worse. My wife bought her tires from the Volkswagen dealership in Florida with a road hazard plan. One of the tires got a gouge in it while we were in Rhode Island. I called Scott Volkswagen to let them know and they were very unhelpful from the get-go. Kim Lexnner told me there was nothing they could do. I called the dealership in Florida who said that was the most absurd thing they had ever heard. They faxed over the paperwork to the dealership in RI. Kim tried to backtrack her words. Scott Volkswagen ended up putting a patch on the tire and then claiming that they cannot do anything else. Then after the patch was put on I was on the phone with the road hazard people in front of Kim so she could hear. Again she tried to recant her words. The road hazard people said they would have replaced the tire, but due to the incompetence of this dealership now I have to have a patch Tire. I have never been so unhappy with service in my life. Do not take your car to this dealership, they are incompetent. They wanted to get away with not having to do the work, and they played games over a 3 week period. The general manager called me and got in an argument with me, very unprofessional. In the end they stated they could not do anything. I will be taking this up through VW Corporate and my Lawyer. Never dealt with anybody like this in my life. Save youself a headache DO NOT TAKE YOUR CAR HERE!

My initial sales rep was a nice guy but made a lot of promises that couldn't be kept. They were not ill intentioned, it was just that the representative was new and didn't know better. After reaching out to a few managers, (Brian and James) the team went ABOVE and BEYOND to make the situation right. I thoroughly respect that. Everyone in the service team did a great job as well. I will be back here, they earned my service. Thank you Mr Scott